PAYMENTS:  A $250 non-refundable deposit is required at time of booking.

The balance is due 60 days before departure on all tours, except cruises. The balance is due 120 days before departure for cruises.

Payment may be made by charging to clients' Mastercard, Visa, American Express or Discover/Novus (card imprint and signature required) or by sending a check or money order. All rates are guaranteed upon deposit.

REVISION FEES: A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation. A change of departure date within 90 days of departure will be treated as a cancellation and cancellation charges will apply.  

TRANSFER AND CANCELLATION CHARGES: Cancellations of confirmed bookings and transfers to new travel dates both result in penalties and fees assessed by travel suppliers. If you have not purchased waivers, and you need to transfer or cancel for any reason prior to tour departure, the following cancellation fees will be assessed (*see cancellation and unused services waiver fees):

More than 60 days prior to departure: a non-refundable deposit will be retained

60 - 16 days prior to departure: 20% of total price

15 - 1 day prior to departure: 40% of total price

Day of departure and after: 100% of total price

Exceptions:

Ocean Cruise Tours (including Alaska, Hawaii, Greece, Caribbean, New England, and California)

90 - 61 days prior to departure: 25% of total price

60 - 31 days prior to departure: 50% of total price

30 - 0 days prior to departure: 100% of total price

River Cruises (including Europe, Russia, Egypt and China)

90 - 61 days prior to departure: 40% of total price

60 - 31 days prior to departure: 75% of total price

30 - 0 days prior to departure: 100% of total price

Galapagos and Antarctica

More than 120 days prior to departure: a non-refundable deposit will be retained

120 - 90 days prior to departure: 50% of total price

89 - 0 days prior to departure: 100% of total price

Upon cancellation of transportation or travel services where you, the customer, are not at fault and have not

cancelled in violation of the terms and conditions above, you will be refunded 100%.  

CONSUMER PROTECTION PLANS

Collette Vacations is a member of the following organizations: The National Tour Association, The United States Tour Operators Association, The Alliance of Canadian Travel Associations, the Travel Industry Council of Ontario, and the Association of British Travel Agents. Some of these associations operate a consumer protection plan to cover deposits placed with any tour operator member. In the case of USTOA, the consumer protection bond is $1 million. Full details are available from the organizations or Collette Vacations. Collette is pleased to give this additional protection to our clients.  

PROOF OF CITIZENSHIP

Please note: ALL non-US citizens, MUST contact the appropriate consulate for entry requirements before traveling.

A valid passport will be required for all trips outside the U.S.A. All passengers should check with the appropriate foreign consulate for entry requirements. Passports and Visas are the responsibility of each client. Government issued identification is required for air travel.

AIR INCLUSIVE RATES

Sample Air Inclusive rates are per person, double, during certain seasons and for specific gateways. Rates are subject to availability and may vary by airline, flight number or routing. Air is available from most major gateways.  

DEPARTURE/SECURITY TAXES & FEES

When purchasing air transportation from Collette, various international departure and arrival fees are not included in the airfare. We will add to your invoice charges for air departure taxes and security fees. Other taxes/fees are to be paid upon exiting the country in local currencies. Please refer to the appropriate tour itinerary for details. Rates are subject to change and are approximate at the time of printing.  

EXPLANATION OF RESPONSIBILITIES AND TOUR CONDITIONS FOR COLLETTE VACATIONS

Any person reserving or purchasing any Collette Vacations product published in this brochure accepts the condition that Collette reserves to itself the exclusive right to change or cancel itineraries, hotels, and other tour components whenever it is deemed necessary. If this occurs, every effort will be made to offer alternate dates and/or programs.

Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Collette’s control that prevent Collette Vacations from operating as scheduled. Collette Vacations expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Collette tour.

All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit.

All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of a request and will be considered confirmed only upon receipt of a minimum deposit. Child rates are available upon request. Please call for details.

Collette Vacations does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s over-booking of a flight.  

TRAVELERS NEEDING SPECIAL ASSISTANCE

Collette will make reasonable efforts to accommodate the special needs of tour participants. Such participants, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are sharply limited.

It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Collette nor its personnel, nor its suppliers, may physically lift or assist clients into transportation vehicles. If a traveler thinks he or she might need assistance during a trip, he or she should call Collette to determine what assistance might reasonably be given. Collette cannot provide special individual assistance to tour members with special needs for walking, dining or other routine activities.  

BAGGAGE DISCLAIMER

Although every effort is made to handle passengers’ luggage as carefully as possible, Collette Vacations is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling.

It is recommended for your own self interest and protection that you have adequate insurance to cover these eventualities. Check with your sales agent for low cost insurance to cover these risks.  

MAPS AND PHOTOS

Maps shown on tour pages are current at the time of printing and may not reflect actual tour routing should the tour change.

GENERAL DISCLAIMER

Neither Collette Travel Services, Inc., its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Collette”), own or operate any person or entity which is to or does provide goods or services for these trips. Because neither maintains any control over the personnel, equipment, or operations of these suppliers, Collette assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party not under the supervision and control of Collette.

Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. All services and accommodations are subject to the laws of the country in which they are provided. Collette reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of the tour. They reserve the right to withdraw any tour announced. Both parties reserve the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the tour manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. Neither does Collette accept liability for any carrier’s cancellation penalty incurred by the purchase of a non-refundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times.

Participants may be photographed for the promotional purposes of Collette. Payment of the deposit to Collette constitutes acceptance of these terms and conditions.  

ARBITRATION

I agree that any dispute concerning, relating, or referring to this contract, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration according to the then existing rules of the American Arbitration Association in Rhode Island. Such proceedings will be governed by substantive Rhode Island law.  

Special Offers and Discounting Policy

Collette may periodically offer special deals on certain tours and departure dates. These special offers unless otherwise noted, are land only, valid on new retail bookings only and not combinable with any other offer. Please also refer to our Privacy Policy for more information.

Collette Vacations also has a policy on discounting. The Collette policy is to not promise a discount off Collette prices (either explicit or implicit). Percentage-off offers are prohibited, as are statements that say, "We discount Collette tours." This policy is in effect for all types of online advertising, including (but not limited to) Collette promotion on a company web site, search engine or email marketing campaign.

Collette maintains the right to refuse bookings from any partner who does not comply with this policy to our satisfaction.